Verzendbeleid

Shipping Policy

Last updated: 14 July 2026

Thank you for shopping with Luxurier. This Shipping Policy explains how orders are processed, dispatched and delivered.

Estimated Delivery Times

The following estimates apply to bedding products after dispatch:

Destination Estimated Transit Time
United Kingdom 5 to 7 days
United States 5 to 7 days
Australia 7 to 8 days
Ireland 7 to 8 days
New Zealand 7 to 8 days
Europe 6 to 8 days
UAE, Saudi Arabia and Asia 7 to 9 days
Canada and Mexico 6 to 8 days

Products from other categories are generally sent using Standard Shipping, with an estimated transit time of approximately 6 to 10 days.

These estimates begin when the order is dispatched. They do not include order processing, bespoke production time, customs clearance or unexpected carrier delays.

Delivery times are estimates and cannot be guaranteed. Delays caused by customs authorities, severe weather, public holidays, carrier disruptions, local delivery restrictions or other circumstances outside our reasonable control may affect the delivery date.

Order Processing

Our standard handling time is 1 to 3 business days. Handling time begins after your order has been successfully placed and payment has been confirmed.

Certain products require additional preparation or production time:

  • Mulberry Silk bedding sets may require an additional 2 to 3 business days.

  • Emperor size bedding sets are made upon ordering and normally require an additional 4 to 5 business days.

  • Bespoke or made-to-measure products may require additional production time depending on the item.

Processing and production times are separate from the estimated shipping transit times shown below.

During sales, public holidays or periods of unusually high demand, processing may take slightly longer.

Shipping Destinations

We currently ship to:

  • United Kingdom

  • United States

  • Europe

  • United Arab Emirates

  • Saudi Arabia

  • Asia

  • Australia

  • New Zealand

  • Canada

  • Mexico

Available shipping services and any applicable shipping charges will be displayed at checkout before payment.

 

Couriers

Orders are sent using tracked delivery services. Depending on the destination, product and fulfilment location, we may use carriers including:

  • FedEx

  • DHL

  • UPS

  • Aramex

  • TNT

  • Royal Mail

Luxurier reserves the right to select the most appropriate courier and shipping service for each order.

Shipping Origin

Luxurier is a UK-based company working with production facilities, fulfilment partners and warehouses in Asia.

Most products are dispatched directly from their country of production, including facilities located in China, Thailand, the UAE and other parts of Asia. This allows us to offer a wider selection of designs and competitive pricing.

The country from which your order is shipped may therefore be different from the country in which Luxurier is registered.

If an order contains products fulfilled from different warehouses or production locations, the order may be sent in more than one parcel. Each parcel may have its own tracking number and delivery date.

Order Tracking

Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.

Tracking information can take a short period to become active after the parcel has been handed to the courier.

Orders can be tracked through the tracking link included in the dispatch email, through AfterShip, or directly through the relevant courier’s website.

PO Boxes

Most of our couriers are unable to deliver to PO Box addresses.

Customers should provide a complete residential or commercial delivery address. Luxurier is not responsible for delays or failed deliveries caused by the use of an address that the selected courier cannot service.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including:

  • Full recipient name

  • Street address

  • Building, apartment or unit number

  • City

  • Region or state

  • Postal or ZIP code

  • Country

  • Valid telephone number

Please contact hello@luxurier.co as soon as possible if you notice an error in your address.

We cannot guarantee that an address can be changed after an order has been submitted for fulfilment or dispatched. Additional shipping charges may apply if a parcel must be redirected, returned or shipped again because the address supplied at checkout was incorrect or incomplete.

Customs, Import VAT and Duties

United States

Orders shipped to the United States are currently sent on a Delivery Duty Paid basis, meaning applicable import duties are covered by Luxurier.

This arrangement applies to the original delivery only and does not apply to return shipments.

All Other Countries

For deliveries outside the United States, the customer is the importer of record and is responsible for any import VAT, customs duties, clearance fees, handling charges or other taxes requested by local authorities or the courier.

Although we may attempt to cover certain charges in advance where possible, this cannot be guaranteed.

Customs charges are determined by the authorities in the destination country and are outside Luxurier’s control. Luxurier cannot predict, reduce, reimburse or take responsibility for charges imposed by customs authorities.

Import VAT, customs duties and clearance fees are not included unless expressly stated at checkout.

Customers should contact their local customs authority before ordering if they require further information about possible charges.

Customs Delays

International parcels may be inspected or held by customs authorities. Customs processing times are outside our control and are not included in the estimated delivery times.

A delay during customs clearance does not mean that the parcel has been lost.

Customers must provide any information reasonably requested by the courier or customs authority to allow the parcel to clear customs.

Delivery Attempts and Unclaimed Parcels

Customers are responsible for monitoring their tracking information and being available to receive the delivery.

If a delivery attempt is unsuccessful, the courier may:

  • Attempt delivery again

  • Leave the parcel at a collection point

  • Request additional delivery instructions

  • Return the parcel to the warehouse of origin

Additional charges may apply if an order is returned because it was refused, left unclaimed, the customer did not respond to the courier, or an incorrect or incomplete address was provided.

Orders Marked as Delivered

When tracking confirms that a parcel has been delivered, customers should first check:

  • Around the delivery address

  • With other members of the household

  • With neighbours

  • With reception, concierge or building security

  • Any safe location used by the courier

Customers should also contact the courier directly using the tracking number.

Please contact hello@luxurier.co if further assistance is required. We will assist with the courier’s investigation where possible, but we cannot guarantee compensation when the carrier has provided valid proof of delivery.

Shipping Damage

If the outer parcel appears damaged upon delivery, please photograph the packaging before opening it.

Any concern regarding a damaged or incorrect product should be reported to hello@luxurier.co as soon as reasonably possible. Please include your order number and clear photographs of the parcel, shipping label, packaging and product.

The original packaging should be retained while the matter is being reviewed.

Returns and Return Shipping

Eligible products may be returned within 14 days of delivery, subject to our Returns Policy.

Returns must be:

  • New and unused

  • Unwashed

  • Free from odours

  • Returned with the original tags

  • Securely packed in the original packaging

  • Sent to the warehouse of origin

Customers are responsible for all return shipping charges. Luxurier does not provide free prepaid return labels.

The return authorisation number, or RMA number, identifies the return and is not a prepaid shipping label.

We strongly recommend using a tracked return service. Luxurier cannot process a refund for a return that does not reach the designated warehouse.

Bespoke products, made-to-measure products, Emperor size sets and pillows cannot be returned for a refund or exchange, except where required by applicable law.

Original import duties and customs charges are non-refundable. If customs charges are imposed on a returning parcel, the documented amount may be deducted from the refund.

Please consult our full Returns Policy before sending any product back.

Contact Us

For questions concerning shipping, tracking or delivery, contact:

Email: hello@luxurier.co